1 CONTACT
1.1 How can you reach us?
Login to your account and go to "My Account". Go to "My tickets" and ask your question. You can also fill in the contact form on this page.
Or send an email to: [email protected] and we will get back to you as soon as possible!
You can also send a WhatsApp message to: +31 645466201
We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions about this, you can reach us using the following information:
Eve's Gifts
Tel: +31 6 454 66201
Mail: [email protected]
The trade name of our company is: Eve's Gifts
Our domain name is https://www.evesgifts.com/
Our business address:
Badhuisstraat 8RD
2012 CN, Haarlem, The Netherlands
Chamber of Commerce: 84540525
VAT: NL004022739B90
2 ORDER
2.1 How do I place an order?
Step 1: Place your chosen items in your shopping cart.
Step 2: Click on your shopping cart at the top right and then on 'proceed to checkout'. Fill in your personal details and check them carefully.
Step 3: Choose the desired delivery option.
Step 4: Choose a desired payment method.
Step 5: Finally, check that you accept the general terms and conditions and click on the 'place order' button to finalize your order.
2.2 Can I change/cancel my order?
Did you make a mistake while ordering? Please contact: [email protected] as soon as possible.
Also you can always return your order to us.
2.3 My order was not successful, what now?
Did your order fail or did something go wrong? No problem, we will ensure that your order is automatically cancelled. Do you have any doubts? Then you can contact our customer service at: [email protected]
3 PAYMENT
3.1 What payment options can I use?
Here you will find our payment methods.
4 SHIPPING
4.1 Do I have to pay shipping costs?
5 ACCOUNT
5.1 How do I create an account?
You can create an account via THIS LINK.
5.2 I have forgotten my password, what now?
Go to login/sign up. At the bottom of 'Registered customers' you will find 'forgot your password?' Click on this.
Enter your email address and click on 'send'. A new password will be sent to the email address you used.
5.3 I want to change my account details, how do I do that?
Go to login/sign up and log in with your email address and password. You will enter the Account dashboard. Here you have the option to change your data.
6 RETURNS
6.1 Can I return my products?
Yes for sure!
Here you will find information about our return policy.
7 GIFT CARD AND DISCOUNT CODE
7.1 How do I use my gift card or discount code?
You can apply a discount code or gift card code at the checkout page.
Enter the discount code under “discount code”. You can use one discount code per order.
You enter the gift card code at "gift card code". You can use one gift voucher code per order.
7.2 How much balance is left on my gift card?
Go to GIFT CARDS in the menu and click on 'Check gift card balance'.
8 COMPLAINTS
8.1 What should I do if I am not satisfied?
It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing: [email protected] ; we will do everything we can to make you a satisfied customer again!
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
